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On a recent episode of The Craig and Greg Show, we talked about the underutilized leadership practice of journaling. Here is one idea I was able to capture and implement because of my commitment to keeping a journal.
Listen … really listen (see James 1:19; Proverbs 18:13)
Empathize … what are they feeling
Ask … at least one question to get clarity
Name … use their name when responding
Check out our full conversation about journaling here.
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