I love the business and intra-personal insights that Ken Blanchard shares in all of this books. In Whale Done, I learned from Sea World’s Shamu how I can inspire people to better performance.
Following the story of a frustrated business manager, husband, and father, Ken shows us how catching people doing something right is the key to turning around performance. And in the process, we also create more pleasant work and home environments. Ken’s premise is simple:
“The more attention you pay to a behavior, the more it will be repeated. …If you don’t want to encourage poor behavior, don’t spend a lot of time on it.”
Instead of focusing on what someone is doing wrong, we should be looking for opportunities to say to others, “Whale Done!” In other words, put the bulk of our energy into encouraging people to keep doing the right things, by redirecting our energy away from the mistakes.
It’s revolutionary, but it’s also very exciting. As soon as I finished reading Whale Done, I immediately handed it to my wife and said, “You’ve got to read this!” And I would say the same thing to all parents, pastors, teachers, and business leaders.